With Copilot agents, Pets at Home unleashes an AI revolution - Source EMEA
Organizations across industries face the same challenge: meeting customer expectations while improving efficiency. This customer story highlights how Pets at Home used Copilot agents to achieve both. Read the story to see how agents made an impact and contact GingerSec to discuss how they can work in your business.
What is Pets at Home's approach to AI?
Pets at Home is integrating AI through the use of Microsoft Copilot Studio to enhance various aspects of its business. This includes creating AI agents to assist teams, such as a fraud detection agent that helps analyze transaction data more efficiently. The goal is to unify data from its different operations, ultimately improving the customer experience and allowing employees to focus more on their core tasks.
How does AI benefit veterinary services at Pets at Home?
AI is being used in veterinary services to streamline administrative tasks, allowing vets to spend more time with patients. For instance, the company is testing a transcription tool to assist during clinical consultations. This approach aims to alleviate the pressures of scheduling and patient care, enabling veterinary staff to focus on their primary responsibilities.
What data does Pets at Home leverage for AI insights?
Pets at Home has access to substantial customer data, with around 8 million members in its Pets Club and 10 million pets. This data is utilized to generate machine learning and AI-driven recommendations for next best actions, helping staff provide tailored advice to customers based on their pets' needs and purchasing behaviors.
With Copilot agents, Pets at Home unleashes an AI revolution - Source EMEA
published by GingerSec
GingerSec, LLC was founded with a passion for helping others stay secure in the digital world. We continuously strive to ensure our clients are as secure as they possibly can be, protecting their digital life. Because of this passion, our IT consulting to focus on providing you with security and operational function.
Because knowledge is power, we a full line of certification preparation courses and user awareness training. If you are an industry professional, allow us to help prepare you for the next certification exam. If you need security awareness training for your staff, you have you covered there as well.
GingerSec is also a reseller for your technology needs. We have the resources to provide you technology needs, whether at a personal use or enterprise-level we have the sources to help you. We have access to some of the more popular computer manufactures Dell, HP, and Lenovo.
#GingerSec
Sign in with LinkedIn